Returns & Exchanges

At AUTEUR, we strive for your complete satisfaction with our luxury skincare formulations. If you are not entirely pleased with your purchase, we offer a 30-day return window for products in their original, unopened condition.

Return Process

• 1.
  Initiate Your Request

  Contact our concierge team at [email protected] with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Prepare the Package

  Carefully pack the unused items in their original designer packaging to ensure they are protected during transit back to our facility.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.

• 4.
  Quality Inspection & Refund

  Once our specialists verify the condition of the returned products, a refund will be issued to your original payment method within 5-7 business days.